Description
A fantastic opportunity exists to join our ever-expanding London City team of Cabin Crew where you will deliver outstanding customer service. BA Cityflyer is a wholly owned subsidiary of British Airways.
Benefits and Perks:
As a member of Cabin Crew with BA Cityflyer, you will be enthusiastic and passionate about our products and services and focus on putting the customer at the heart of everything you do.
You’ll have the opportunity to develop new skills and take control of your career path and be recognised and rewarded for your outstanding contribution.
British Airways offers a permanent contract with a competitive basic salary of £19,034, with the potential to earn up to £28,000 annually through flying/duty pay and a tax-free subsistence allowance. Employees are entitled to 30 days of annual leave and brilliant staff travel benefits, including unlimited basic and premium standby tickets on British Airways flights. Additionally, up to 30 discounted ‘Hotline’ airfares per year are available for employees, their friends, and family.
BA also encourages its employees to explore and apply for internal job opportunities across its business, providing the chance to take on new challenges and advance in a way that suits individual career goals.
Key Responsibilities:
- Ensure operational safety, security, and health responsibilities are performed to the highest standards in compliance with UK CAA regulations, BA Cityflyer requirements, and all other relevant legislation.
- Maintain safety compliance at all times, including adherence to Safety & Equipment Procedures (recency) training.
- Deliver world-class service excellence aligned with our service standards and behaviors.
- Ensure compliance with all corporate policies and procedures in accordance with relevant legislation.
- Act as a BA Cityflyer role model to crew, colleagues, and customers, adhering to uniform standards.
- Build effective working relationships with colleagues and service partners to foster teamwork.
- Achieve the crew objectives set by the business.
Requirements
- Aged 18 or over at the time of application.
- Proficient in both spoken and written English.
- At least 12 months of customer service experience.
- Hold a valid passport with at least 12 months of validity, allowing unrestricted global travel.
- Undergo a Criminal Record Check for all residences over the last five years and provide satisfactory references.
- Able to obtain and retain an airside pass.
- Willing to work shifts, including 24/7 availability, and spend time away from home for stand-by duties near your airport base.
- Wear the British Airways uniform to required standards, with no visible tattoos or body piercings. Tattoos must be coverable without plasters or bandages.
- Successfully complete initial training to obtain a UK CAA Cabin Crew Attestation.
- Understand the importance of safety and security for BA Cityflyer customers.
- Passionate about delivering service excellence consistently.
- Confidently handle challenging situations with resilience.
- Respect and understand cultural diversity, treating everyone as individuals.
- Build professional relationships with colleagues to enhance customer service delivery.
- Communicate effectively, including delivering difficult messages with confidence.
- Follow rules while being flexible based on situational needs.
- Proactively seek solutions and take responsibility for resolving problems.
- Learn new information quickly and apply it accurately.
- Maintain a positive ‘can do’ attitude and uphold punctuality.
- Demonstrate high personal and professional standards.
- Show pride in and knowledge of the British Airways brand and business strategy.
Physical Requirements
- Medically and physically fit to meet regulatory and role requirements (requires BA Health Service Medical Assessment).
- Ability to pass Safety Equipment & Procedures (SEP) training if you have a colour vision deficit, including a functional assessment to safely perform crew duties.
- Height between 1.575m (5’2”) and 1.85m (6’1”), with proportional weight and a vertical functional reach of at least 2.01m (6’7”).
- Capable of performing CPR, including kneeling astride a person in a restricted space of 46cm (18”), applying pressure to a depth of 5-6cm (2.5”), for 30 compressions over 2 minutes minimum.
- Able to lift 9kg (20lb) from a height of 195cm (78”), equivalent to lifting a medical kit from an aircraft overhead locker.
- Able to wear and secure a lifejacket as per manufacturer's instructions.
- Capable of treading water while fitting a lifejacket and pulling your bodyweight into a life raft.
- Able to pull a fully loaded trolley weighing up to 86kg (13.5st) on an incline of up to 3 degrees.
- Fit into an aircraft jump seat harness without a seatbelt extension.
- Stand in a 51cm x 51cm (20” x 20”) area without impeding evacuation routes.
- Swim 50m (55 yards), tread water for 3 minutes, and assist people in the water.
- Lift up to 28kg (4st) to remove an emergency overwing window and exit quickly.
- Confident working with heights, including descending an aircraft escape slide (4 meters above ground).
- Prepared to remove headwear in emergencies to use protective breathing equipment promptly.
- Compliance with UK CAA regulations, including attestation requirements within the last 5 years (EASA attestations from EU member states not accepted in the UK).
- Remain calm in emergencies, take control, and execute safety procedures effectively.
- Perform operational safety, security, and health responsibilities per the Company Operations Manual and relevant legislation.
- Report safety issues through proper channels, adhering to the “Just Safety Culture.”
- Deliver world-class service aligned with British Airways standards and behaviors.
- Adhere to all corporate policies and procedures in compliance with relevant legislation.
