Description
The Airport Operations Crew plays a crucial role in delivering award-winning customer service within the airport environment. Responsibilities include checking in and verifying customers’ personal identification, tagging, lifting, and managing customer luggage, booking and verifying flight reservations, and assisting with both flight arrivals and departures. Crew members help prepare the aircraft cabin for departure, coordinate boarding and deplaning, assist customers with special needs, and fulfill ad-hoc requests as needed. Ideal candidates excel in customer service, are comfortable speaking over a public address system, and can effectively use computers and airport equipment.
You'll be responsible for providing exceptional customer service, conducting the check-in process via computer, verifying personal identification, tagging and handling luggage, and making flight announcements. Crew members must maintain communication with customers, offer ancillary products, and coordinate tasks with colleagues and departments to ensure smooth operations. Additionally, they help prepare the cabin for boarding by performing light cleaning duties and operating airport equipment like jet bridges and airstairs. They must also assist customers requiring special boarding assistance and be able to rotate through all related airport operations roles, including gate and ticket counter functions. Other duties may be assigned as necessary.
Requirements
To qualify for this role, applicants must meet the following criteria: be at least 18 years old, possess a High School Diploma or GED, and have at least one year of customer service or sales experience. Strong interpersonal and listening skills, as well as complete fluency in written and spoken English, are required. Candidates must pass an assessment that evaluates their adaptability, customer service, and safety orientation using AI-based or statistical scoring methods. Adherence to JetBlue's Uniform Policy Manual Standards is essential. Applicants should be able to work variable hours and flexible shifts, including weekends and holidays, and should be experienced with basic word processing, email, and office applications.
Applicants must be capable of using handheld radios and microphones for operational communication and public announcements and must acquire and maintain a valid Security Identification Display Area (SIDA) Badge. They should have experience working under pressure and within fixed time constraints, and depending on the location, may need a valid driver’s license and a driving record that meets insurance standards. The ability to acquire and maintain United States Customs Clearance is necessary for some locations. Candidates should be able to frequently handle objects up to 50 pounds and occasionally manage objects weighing 70-100 pounds with assistance. Availability for overnight travel (10%) is required, and applicants must pass a ten-year background check and pre-employment drug test. Legal eligibility to work in the U.S. is mandatory, as this position does not offer visa sponsorship.
Preferred Experience and Qualifications include two years of customer service, volunteer, or sales experience, strong knowledge of customer service principles, experience handling various forms of payment, previous airline experience, and bilingual skills.
