Description
As a Cabin Crew member, you will serve as Air Arabia's ambassador, aiming to boost customer loyalty and corporate image by enhancing customer experience. Your role involves providing excellent customer service, ensuring passenger safety and comfort, and ensuring productivity aligns with company policies and procedures.
Key Responsibilities
- Ensures timely attendance, grooming, fitness, and legality for assigned flights.
- Attends 'Briefing' to acknowledge flight details, roles, targets, security checks, and boarding.
- Instructs passengers on safety procedures and identifies safety and security risks.
- Administers first aid to passengers as needed.
- Informs Cabin Supervisor, Flight Crew, and Captain of any irregularities and malfunctions.
- Assists in boarding formalities and records necessary data.
- Provides excellent customer service to passengers.
- Identifies and assists passengers experiencing stress or difficulties.
- Contributes to maximizing on-board revenue and 'Charity Cloud' program.
- Handles cash and credit card payments against individual sales and donations.
- Carries out pre-flight checks and ensures sufficient supplies.
- Assists in cleaning the aircraft cabin at transit stations.
- Ensures orderly handover/takeover of the cabin.
- Carries out post-flight briefing and assessment reports.
- Accounts to Cabin Supervisor for passenger conduct.
- Maintains professional and safety knowledge and competitiveness.
- Contributes to team effort by accomplishing related results and achieving sales targets.
Requirements
Candidates must be between 20 and 30 years old. Minimum height requirements are 160 cm for females and 168 cm for males. Weight must be proportionate to age and height. Candidates must have clear skin without visible marks or tattoos while wearing the uniform and be medically and physically fit to perform cabin crew duties. The ability to swim with a flotation device is essential.
Educational qualifications include a diploma or higher secondary certificate, with a diploma in travel or tourism being preferred. Training in first aid, safety, and emergency procedures is considered an added advantage. Candidates must be fit to fly, have good general health, and be free from serious medical conditions or chronic diseases. Proficiency in Microsoft Office is required. Fluency in written and spoken English is mandatory.
Fresh graduates are encouraged to apply. Previous experience as cabin crew or in a customer service role within the airlines, aviation, or hospitality industries is considered an asset. An active cabin crew license is advantageous. Candidates must be capable of working in shift patterns and for extended hours, demonstrating high flexibility and adaptability to frequent changes and busy schedules. Additionally, must be able to contribute effectively and deliver against policies, procedures, and set key performance indicators (KPIs).
