Description
As a Cabin Crew member, you will serve as Air Arabia's ambassador, aiming to boost customer loyalty and corporate image by enhancing customer experience. Your role involves providing excellent customer service, ensuring passenger safety and comfort, and ensuring productivity aligns with company policies and procedures.
Key Responsibilities:
As a Cabin Crew member, your responsibilities include ensuring punctual attendance, proper grooming, and fitness for assigned flights. You will attend pre-flight briefings to understand flight details, roles, and security procedures. Your role involves instructing passengers on safety protocols, addressing safety and security risks, administering first aid when needed, and promptly reporting irregularities to the Cabin Supervisor or Captain.
You will welcome passengers, assist with boarding formalities, and maintain excellent customer service by attending to individual needs and pre-bookings. You will also identify and assist passengers experiencing stress or difficulties, promoting a positive experience onboard.
Contributing to onboard revenue, you will actively promote meals, products, and the "Charity Cloud" program, ensuring proper handling of cash and credit card payments. Pre-flight responsibilities include checking supplies, emergency equipment, and catering items, reporting deficiencies to the Cabin Supervisor.
You will assist in maintaining cabin cleanliness at transit stations, ensure adequate re-catering, and oversee the proper handover of the cabin to catering, cleaning, or maintenance teams. Post-flight duties involve preparing reports, evaluating the Cabin Supervisor, and addressing any discrepancies or issues encountered during the flight.
When designated, you will carry out the duties of a Cabin Supervisor. You will also maintain professional and safety standards through recurrent training and workshops while striving to meet sales targets and contribute to team success.
Requirements
- Age: 20-26 years old (no prior cabin crew experience) or up to 33 years old for experienced cabin crew.
- Height: Minimum of 160 cm (female) and 168 cm (male). Weight must be in proportion to age and height
- Physical Fitness: Must be physically fit and able to swim with a flotation device.
- Education: Minimum of a diploma or higher secondary certificate, with a preference for a Travel/Tourism diploma.
- Training: First Aid, Safety, and Emergency Procedures training is a plus.
- Health: Fit to fly and have good general health.
- Language Skills: Fluency in English. Arabic is preferred.
- Computer Skills: Proficient in Microsoft Office.
- Experience:
- Fresh graduates are welcome.
- Previous experience in the airline, aviation, or hospitality industries is a plus.
- An active cabin crew license is an advantage.
- Ability to work in shifts and extended hours.
- Demonstrate flexibility and adaptability.
- Contribute effectively to achieving company policies and KPIs (Key Performance Indicators).
Details
Company: Air Arabia
Employment Type: Full-time
Location: Sharjah and Abu Dhabi, United Arab Emirates
