Description
As a Cabin Crew member, you will serve as Air Arabia's ambassador, aiming to boost customer loyalty and corporate image by enhancing customer experience. Your role involves providing excellent customer service, ensuring passenger safety and comfort, and ensuring productivity aligns with company policies and procedures.
Key Responsibilities
- Ensures timely attendance, grooming, fitness, and legality for assigned flights.
- Attends 'Briefing' to acknowledge flight details, roles, targets, security checks, and boarding.
- Instructs passengers on safety procedures and identifies safety and security risks.
- Administers first aid to passengers as needed.
- Informs Cabin Supervisor, Flight Crew, and Captain of any irregularities and malfunctions.
- Assists in boarding formalities and records necessary data.
- Provides excellent customer service to passengers.
- Identifies and assists passengers experiencing stress or difficulties.
- Contributes to maximizing on-board revenue and 'Charity Cloud' program.
- Handles cash and credit card payments against individual sales and donations.
- Carries out pre-flight checks and ensures sufficient supplies.
- Assists in cleaning the aircraft cabin at transit stations.
- Ensures orderly handover/takeover of the cabin.
- Carries out post-flight briefing and assessment reports.
- Accounts to Cabin Supervisor for passenger conduct.
- Maintains professional and safety knowledge and competitiveness.
- Contributes to team effort by accomplishing related results and achieving sales targets.
Requirements
- Age: 20-26 years old (no prior cabin crew experience) or up to 33 years old for experienced cabin crew.
- Height: Minimum of 160 cm (female) and 168 cm (male). Weight must be in proportion to age and height
- Physical Fitness: Must be physically fit and able to swim with a flotation device.
- Education: Minimum of a diploma or higher secondary certificate, with a preference for a Travel/Tourism diploma.
- Training: First Aid, Safety, and Emergency Procedures training is a plus.
- Health: Fit to fly and have good general health.
- Language Skills: Fluency in English. Arabic is preferred.
- Computer Skills: Proficient in Microsoft Office.
- Experience:
- Fresh graduates are welcome.
- Previous experience in the airline, aviation, or hospitality industries is a plus.
- An active cabin crew license is an advantage.
- Ability to work in shifts and extended hours.
- Demonstrate flexibility and adaptability.
- Contribute effectively to achieving company policies and KPIs (Key Performance Indicators).
Details
Company: Air Arabia
Employment Type: Full-time
Location: Sharjah and Abu Dhabi, United Arab Emirates
