Description
Akasa Air is looking for full-time Cabin Crew based in Bengaluru. As a Brand Ambassador of Akasa Air, this role involves delivering excellent customer service while ensuring the safety, security, and comfort of passengers throughout the flight.
Key Responsibilities:
As a Cabin Crew, you will strictly adhere to and remain conversant and compliant with standard operating procedures as per the Government, DGCA, and company manuals while maintaining up-to-date knowledge of rules, regulations, and procedures for aircraft operations. You must keep abreast of the latest safety and service circulars, notices, procedures, campaigns, and promotions. Strict adherence to company grooming and turnout standards is required, ensuring a professional image while on duty and during layovers. You will be responsible for the validity of mandatory and regulatory training and documents, ensuring their timely issuance, renewal, and extension. Conducting inflight sales and increasing ancillary revenue is a key responsibility, requiring proactive promotion of the airline brand to enhance the overall customer experience. Service delivery must be efficiently organized and consistently meet or exceed customer expectations, with special attention given to passengers requiring assistance, including those with reduced mobility, elderly travelers, unaccompanied minors, and mothers with infants or children. Ensuring customer comfort, demonstrating care, and maintaining enthusiasm and visible passion for customer service are essential. Taking a detailed galley handover, ensuring all sales stock, pre-booked meals, and catering uplifts align with catering documents, and maintaining good public relations by positively engaging with customers as a brand ambassador are also part of the role. On-time performance must be maintained while upholding a high level of self-discipline and strict adherence to the cabin crew code of conduct, focusing on customer safety, security, and comfort. You will be responsible for checking, safeguarding, and returning all company equipment and unused catering supplies while ensuring the cleanliness and tidiness of the aircraft cabin, lavatories, and galleys, continuously monitoring the cabin throughout the flight. Reporting all issues, discrepancies, non-compliances, and cabin or galley defects to the Inflight Manager is required. Making all relevant announcements as per the announcement book (if approved as per announcement ratings) and completing all pre-flight and post-flight duties are essential responsibilities. Additionally, you should recommend service delivery improvements, design enhancements, and cost reduction efficiencies based on customer and crew feedback. Practicing effective Crew Resource Management (CRM) to coordinate with the cockpit crew and other related departments, including airport services, catering, and security, is necessary, along with assisting colleagues beyond the call of duty.
Requirements
The successful candidate must be between 18 to 28 years old for freshers with no past flying experience. A minimum education of 10+2 (Class 12th) is required, along with fluency in English and Hindi. Candidates must be Indian nationals with a valid passport, PAN card, and Aadhar card. The minimum height requirement is 155 cm for females and 167.5 cm for males, with weight in proportion. Applicants must be medically fit as per DGCA regulations, with a BMI range of 18-23 for females and 18-25 for males. No visible tattoos or marks are allowed. The role requires travel, long working hours, and shift duties.
Benefits and Perks
Akasa Air offers benefits designed for a great work-life balance. Cabin crew freshers receive Rs. 18,000 per month, while experienced cabin crew earn Rs. 25,000 per month. Staff travel benefits apply during training, and accommodation assistance is provided through guest house tie-ups. The contract duration is five years and renewable, with Bengaluru as the operating base. Employees enjoy unlimited leisure travel on the Akasa network for themselves and six family members, including live-in and LGBTQ partners. Medical insurance is provided, and allowances include Rs. 500 for layovers up to 10 hours and Rs. 350 per deadhead sector. A creche facility is available for all employees. Annual leave entitlement includes 18 days of paid leave, along with six casual and six sick leaves.
